Benefits Customer Service Representative | Consulting

Job overview

The Benefits Customer Service Representative role is an individual consultant opportunity for an upcoming project, with an in-person work location in San Francisco, CA. The posting lists an estimated rate of $30–$70 per hour, subject to project requirements and written confirmation. The opportunity supports the San Francisco Health Service System’s benefits call-center services through FuntoNetwork. The representative handles member benefits inquiries by identifying questions, explaining information using approved scripts, documenting advice and follow-up, and routing unresolved issues to the appropriate benefits contact. The work helps members understand next steps while maintaining accurate inquiry records and supporting the project’s service operations.

What you'll do

• Receive assigned member inquiries
• identify benefits questions and information needs
• use approved scripts to explain available information
• confirm member understanding
• record questions and advice
• identify questions requiring specialist input
• route unresolved questions to the responsible benefits contact
• document follow-up actions and expected contact
• update inquiry records when follow-up information arrives.

What we're looking for

Skills & competencies

benefits customer service representative

consulting

san francisco ca

funtonetwork

san francisco health service system

benefits call center

member inquiries

customer service

documentation

project opportunity

estimated $30–$70/hr

Work arrangement

• Weekend coverage required

Why this role

Project opportunity is listed as Green/Open with a submission deadline of December 31, 2026. Rate is estimated and subject to confirmation; selection depends on project requirements, client approval, and award. Travel is as required by project scope.

About the employer

FuntoRecruit is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.