Call Center Representative

Job overview

The Call Center Representative role is listed in Jacksonville, FL, with compensation not specified. The posting describes hybrid work arrangements. The role supports customers with overdue accounts and payment-resolution options at NCB Management Services.

What you'll do

• Make and receive calls about past-due accounts
• explain account status and resolution options
• negotiate payment arrangements within company guidelines and compliance requirements
• document interactions
• meet performance goals
• and follow applicable laws and regulations, including the Fair Debt Collection Practices Act.

What we're looking for

Skills & competencies

call center representative

hybrid work arrangements

jacksonville fl

customer communication

collections

past-due accounts

payment plans

fdcpa compliance

call center training

ncb management services

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance with HSA option
• employee assistance program
• company-paid life insurance and short- and long-term disability
• 401(k) with company match
• paid time off
• paid holidays
• training
• and ongoing coaching.

Why this role

The posting offers training and describes uncapped earning potential with competitive hourly pay, but does not provide numeric compensation.

About the employer

Ncb Management Services Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.