IT Support and Systems Specialist

Job overview

The IT Support and Systems Specialist role is primarily onsite in Dallas, TX, with travel between practice locations and limited remote flexibility based on operational needs. Compensation is not specified. The role supports technology operations for a growing, multi-site rheumatology practice and its clinical and administrative teams. The specialist keeps daily technology operations functioning by supporting users, administering Microsoft 365 and endpoint systems, and assisting with identity, network, and security tasks. Accurate documentation, timely troubleshooting, and escalation help the practice maintain dependable technology in a HIPAA-regulated environment.

What you'll do

• Support Windows computers, Microsoft 365 applications, printers, scanners, phones, and workplace technology
• troubleshoot hardware, software, login, connectivity, and application issues
• document actions and escalate when needed
• prepare, deploy, replace, and maintain computers and peripherals
• administer user accounts, licenses, and access
• support Microsoft 365, Entra ID, and Intune
• troubleshoot wired and wireless connectivity and firewall issues
• provide basic support for eClinicalWorks, RingCentral, and other applications
• check device-health, update, backup, and security dashboards and escalate failures or suspicious activity
• maintain inventory, deployment records, tickets, and troubleshooting documentation
• assist with onboarding, offboarding, technology rollouts, equipment refreshes, and recovery exercises.

What we're looking for

Skills & competencies

it support

systems specialist

dallas tx

rheumatology associates

microsoft 365

microsoft entra id

microsoft intune

eclinicalworks

hipaa environment

onsite

endpoint support

Work arrangement

• Weekend coverage required

Why this role

Supports a multi-site medical practice using Microsoft 365, Entra ID, Intune, eClinicalWorks, and RingCentral; occasional scheduled after-hours maintenance or urgent support may be required.

About the employer

Rheumatology Associates is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.