Global Knowledge Base Content Specialist I

Job overview

The Global Knowledge Base Content Specialist I is remote, with the listing based in Dearborn, MI; office attendance may be required for training, team activities, meetings, or other business needs. Compensation is not specified. Percepta provides customer service across markets and supports client programs through multiple channels and languages. The specialist helps create and maintain accurate, region-specific knowledge content for agents and customers. By monitoring content, supporting reports and usability work, and helping users apply knowledge tools, the role contributes to better customer interactions and increased self-help use.

What you'll do

• Support creation and maintenance of program-specific knowledge base content
• coordinate updates with management, learning and development, and other resources
• help manage regional access points, roles, and permissions
• create and post interactive materials and product knowledge content
• support customer self-help articles
• monitor daily activity and update content
• coach users on knowledge base tools
• coordinate educational content with operations, training, and quality teams
• assist with reports, trend analysis, and usability assessments.

What we're looking for

Skills & competencies

knowledge base content specialist

remote

dearborn mi

percepta

content creation

knowledge management

customer service

agent-facing content

customer self-help

sharepoint

content reporting

usability assessments

Work arrangement

• Weekend coverage required

Why this role

Remote role with occasional attendance at an office or other designated location for business needs; supports agent-facing and customer-facing knowledge content.

About the employer

Percepta is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.