Call Center Representative

Job overview

The Call Center Representative role is onsite in Rockville, MD, for an approximately two-to-three-month assignment. Pay is $18–$20 per hour. The client is a financial services company focused on customer experience and efficient operations. The representative handles high volumes of inbound calls, resolves customer questions and complaints, processes orders and payments, and maintains accurate records. The role also includes outbound promotional and follow-up calls to support sales goals and customer satisfaction.

What you'll do

• Answer inbound calls and address customer questions and complaints
• investigate concerns and resolve or escalate issues
• process orders and payments accurately
• make outbound calls to promote products and meet assigned sales goals
• collect feedback and maintain customer records
• conduct follow-up calls and flag recurring issues.

What we're looking for

Skills & competencies

call center representative

customer service

rockville md

addison group

inbound calls

outbound calls

order processing

payment processing

customer records

crm platforms

$18–$20/hour

monday through friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and 401(k) eligibility
• hands-on call center experience and an opportunity to strengthen customer service and sales skills.

Why this role

The posting describes a Monday-through-Friday schedule during standard business hours and an assignment lasting approximately two to three months.

About the employer

Addison Group is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.