Intake Specialist – Disability Rights Services

Job overview

The Intake Specialist role is preferred in-office at Disability Rights Texas locations in Austin, Houston, or Fort Worth, TX; the listing location is Austin, TX. Compensation is not specified. Disability Rights Texas provides services and information to people seeking disability-rights support. The specialist is an initial point of contact who interviews applicants, gathers and documents information, assesses eligibility and service priorities, and provides referrals or short-term assistance. The role helps ensure timely, accurate, client-centered service and coordinates follow-up with supervising attorneys and other teams.

What you'll do

• Conduct intake interviews by phone, virtual platform, written correspondence, or in person
• gather and document information to assess eligibility, priority, funding source, and service level
• provide information, referrals, and short-term assistance
• maintain case records
• coordinate follow-up with supervising attorneys
• apply relevant laws, policies, and program requirements
• manage sensitive interactions and competing priorities
• collaborate across teams
• may participate in outreach and training.

What we're looking for

Skills & competencies

intake specialist

disability rights

austin tx

disability rights texas

in-office preferred

spanish bilingual

client intake

case documentation

eligibility assessment

referrals

short-term assistance

legal advocacy

Work arrangement

• Weekend coverage required

Why this role

Spanish bilingual proficiency is required; American Sign Language proficiency and prior intake, call center, or client-services experience are preferred.

About the employer

Disability Rights Texas is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.