Customer Success Lead, Enterprise Accounts

Job overview

The Customer Success Lead, Enterprise Accounts role is hybrid, with the listing location in Chicago, IL; the posting describes the role as remote and requires candidates to live in a major hub, prioritizing Chicago, New York City, San Francisco, and Atlanta. The US base salary range is $180,000–$215,000 per year, plus equity and benefits. Ketch’s Customer Success function is part of the Customer Experience team within Go-to-Market, supporting its data privacy platform and responsible data-use mission.

What you'll do

• Own relationships with 20–25 strategic customers
• build stakeholder relationships, define success metrics, demonstrate customer return on investment, and lead executive business reviews and account plans. Monitor churn and renewal risk, identify expansion opportunities with Account Executives, manage account escalations, and share customer feedback with Product.

What we're looking for

Skills & competencies

customer success lead

enterprise accounts

hybrid remote

chicago il

ketch

b2b saas

strategic accounts

data privacy

customer retention

account expansion

$180k–$215k/year

equity

bachelor’s degree

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage with 100% of premiums paid for US-based full-time employees
• unlimited PTO, 10 paid holidays, paid parental leave, flexible scheduling, and commuter benefits for office-based employees.

Why this role

Remote role with major-hub location requirement; 12+ years of B2B SaaS Customer Success or Account Management experience, including 5+ years with enterprise or strategic accounts, is required.

About the employer

Ketch is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.