Deskside Support Technician — Level 2

Job overview

The Deskside Support Technician — Level 2 role is onsite in Milpitas, CA, with some support performed remotely. Compensation is not specified. The technician supports client computer systems and dispatched service requests, including some IT support in regulated GMP clean rooms. The role resolves hardware and software issues and supports installations, upgrades, migrations, and integrations. It contributes to reliable client IT operations by completing service requests, managing equipment and asset information, and coordinating with clients and the supervising manager.

What you'll do

• Support PC and Mac platforms and operating systems
• install, repair, and maintain desktop hardware and peripherals
• support system and data migrations and application installation and configuration
• coordinate equipment and parts for service requests
• close requests in the CRM on the day resolved
• maintain asset and request records
• support audiovisual events
• keep certifications and training current.

What we're looking for

Skills & competencies

deskside support technician

level 2

it support

windows

mac

hardware troubleshooting

software support

milpitas ca

gmp clean rooms

system migrations

crm

the rockridge group

Work arrangement

• Weekend coverage required

Why this role

The posting requires 3+ years of Windows and Mac experience in an L2 deskside support role and customer-facing experience.

About the employer

The Rockridge Group is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.