Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Rockford, MI. Compensation is $16–$19 per hour. Al Shattuck’s agency describes a focus on customer experience, community involvement, and developing team members for future growth. The representative handles customer inquiries and policy updates while coordinating appointments and office communications. The role supports the agency’s service goals by maintaining accurate records, directing customers to the right team members, and helping resolve customer needs.

What you'll do

• Greet customers in person and by phone and direct them to appropriate team members
• manage appointment scheduling and office communications
• answer inquiries and provide policy information
• assist with policy changes and updates
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent

insurance

policy information

policy changes

appointment scheduling

rockford mi

al shattuck

full-time

$16–$19 per hour

customer experience

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• performance-based bonus
• health insurance
• paid time off
• training and development
• advancement opportunity
• quarterly and annual bonuses
• paid trips for top performers.

Why this role

Previous customer service experience is preferred; the agency describes internal growth opportunities for driven and sales-minded candidates.

About the employer

Al Shattuck - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.