Customer Care Specialist — Hybrid

Job overview

The Customer Care Specialist role is hybrid, with headquarters in Malvern, PA. Compensation is $55,000 per year. The role supports clients using financial-services software by helping resolve product inquiries and technical issues.

What you'll do

• Respond to basic product-support inquiries by phone and online support tools
• keep clients updated while issues are addressed
• own questions through resolution
• manage ticket response times under company SLAs
• participate in client web meetings
• document customer information and recurring issues
• help create client how-to documentation
• provide on-call support on a team rotation.

What we're looking for

Skills & competencies

customer care specialist

hybrid

financial services software

client support

technical support

ticket queue

troubleshooting

malvern pa

savana inc

on-call rotation

customer communication

bachelor’s degree

Work arrangement

• Weekend coverage required

Why this role

The role includes a rotating on-call assignment and requires a bachelor’s degree in business, information technology, or a related field.

About the employer

Savana Inc is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.