Call Center Associate

Job overview

The Call Center Associate role is onsite in Houston, TX, with compensation of $16–$17 per hour. Same Day Water Heaters’ call center helps customers arrange water heater service.

What you'll do

• Handle inbound and outbound calls
• schedule customer appointments
• explain services and answer product questions
• maintain accurate system notes
• and use problem-solving skills to support a positive customer experience. Peak periods may require mandatory overtime, and the center operates seven days a week.

What we're looking for

Skills & competencies

call center associate

houston tx

same day water heaters

inbound calls

outbound calls

appointment scheduling

customer service

water heater service

product questions

$16–$17/hr

health insurance

vision insurance

dental insurance

life insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, dental, and life insurance options
• incentive bonuses
• flexible scheduling
• casual dress code.

Why this role

Flexible scheduling and performance and teamwork incentive bonuses.

About the employer

Same Day Water Heaters is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.