Senior Customer Success Manager

Job overview

The Senior Customer Success Manager is listed in San Francisco, CA, with hybrid working described as central to BVNK’s flexible-working approach; the posting does not specify a precise work arrangement for this position. Compensation is not specified; the posting describes it as competitive. BVNK’s mission is to accelerate global money movement through its stablecoin and fiat payment infrastructure.

What you'll do

• Own customer onboarding and implementation through launch, adoption, and long-term success.
• Develop customer success plans, use customer and transaction data to identify risks and growth opportunities, build senior stakeholder relationships, lead strategic business reviews, coordinate cross-functional issue resolution, and partner with Account Management on expansion opportunities.

What we're looking for

Skills & competencies

senior customer success manager

san francisco ca

bvnk

customer success

payments

fintech

b2b customers

customer onboarding

payment adoption

revenue retention

cross-functional collaboration

hybrid working

flexible hours

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible working hours
• flexible holiday approach
• opportunities to travel to offices around the world.

Why this role

Customer success role focused on payments, fintech, and B2B customer outcomes; stablecoin or digital-asset experience and Spanish proficiency are listed as nice to have.

About the employer

BVNK is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.