Service Advisor/Writer

Job overview

The Service Advisor/Writer role is onsite in Uxbridge, MA; compensation is not specified. The position is the customer-facing link between customers and the service department at L. W. Tank Repair Inc. The advisor guides customers through vehicle service from intake and scheduling to repair updates and delivery. The role supports accurate service documentation, estimates, shop workflow, and customer follow-up.

What you'll do

• Manage incoming calls and route inquiries
• document customer and vehicle information
• follow up on missing documents
• schedule appointments
• prepare repair orders and required forms
• coordinate estimates and approvals
• track quotes
• maintain repair-order schedules
• monitor estimated and actual hours
• keep customer records
• and follow up on satisfaction.

What we're looking for

Skills & competencies

service advisor

service writer

customer communication

repair orders

service scheduling

vehicle repair

uxbridge ma

l. w. tank repair

full-time

customer follow-up

estimates

shop workflow

Work arrangement

• Weekend coverage required

Benefits & perks

• Free coffee, free car inspection, short- and long-term disability, 401(k) and matching, dental and health insurance, employee discounts, free uniforms, advancement opportunities, paid time off, and vision insurance.

About the employer

L. W. Tank Repair Inc. is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.