Customer Relations Representative - State Farm Agent Team Member

Job overview

The Customer Relations Representative role is onsite in Louisville, KY. Compensation is $50,000–$65,000 per year. The agency describes a seven-member team focused on helping people and building meaningful customer relationships. The representative supports the agency’s customer experience and growth by resolving inquiries, maintaining customer records, supporting retention, and coordinating with colleagues. The role helps anticipate community members’ needs and maintain customer satisfaction.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer-retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

state farm agent team

louisville ky

insurance agency

customer inquiries

customer retention

customer records

customer service

bilingual spanish

flexible schedule

$50k-$65k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• agency-paid licensing
• performance-based bonus
• health insurance
• paid time off
• training and development
• advancement opportunity.

Why this role

The posting identifies this as a bilingual Spanish position and notes licensing paid by the agency, performance-based bonuses, and advancement opportunities.

About the employer

Troy Coulter - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.