Manager on Duty – Front Office

Job overview

The Manager on Duty – Front Office role is onsite in Chicago, IL, with an annual salary of $75,000–$80,000. The position supports Front Office Operations at Trump International Hotel and Tower Chicago and helps uphold Forbes Five Star standards. The role leads front-office staff and operations to support guest satisfaction, service quality, and profitability. It oversees scheduling, forecasting, supplies, budgets, staff development, and guest concerns while guiding the team through daily operations and emergencies.

What you'll do

• Lead daily pre-shifts, training, and service shops
• assign and instruct guest-service, front-office, reservations, and front-desk staff
• observe performance and encourage improvement
• ensure compliance with hotel standards
• resolve guest concerns
• oversee front-office systems, inventory, scheduling, forecasting, and budget
• prepare financial reports
• interview, train, supervise, counsel, schedule, and evaluate staff.

What we're looking for

Skills & competencies

manager on duty

front office

hotel operations

guest satisfaction

staff leadership

forbes five star standards

chicago il

trump international hotel and tower chicago

$75k–$80k annually

full-time

Work arrangement

• Weekend coverage required

Why this role

Leadership role supporting Forbes Five Star service standards; may participate in the Lobby Greeter and Manager on Duty program, including weekend stays and hotel monitoring.

About the employer

Trump International Hotel and Tower Chicago is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.