Client Service Representative — Veterinary Hospital

Job overview

The Client Service Representative — Veterinary Hospital role is onsite in Fredericksburg, VA. Compensation is not specified. Spotsylvania Animal Hospital provides affordable care for companion and exotic animals in its community. The representative supports patient care by managing client communications, appointments, records, and payments while coordinating with the veterinary team. The role helps maintain an efficient hospital flow and provides empathetic service to clients and their pets, including during sensitive situations.

What you'll do

• Greet clients and patients
• manage check-in and check-out
• communicate by phone, email, and mail
• schedule and confirm appointments and triage requests
• maintain patient records
• process payments and refunds
• fill prescriptions and provide instructions
• assist with inventory and administrative tasks
• support veterinarians and technicians
• maintain a clean, safe environment
• participate in opening, closing, and weekend duties as assigned.

What we're looking for

Skills & competencies

client service representative

veterinary reception

animal hospital

client communications

appointment scheduling

patient records

payment processing

fredericksburg va

spotsylvania animal hospital

full-time

weekend duties

medical benefits

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k)
• paid time off and holidays
• employee assistance program.

Why this role

Benefits listed include medical, dental, and vision coverage, a 401(k), paid time off, paid holidays, and an employee assistance program.

About the employer

Spotsylvania Animal Hospital is hiring for this role. Industry: Veterinary Services. Sector: 54.