Customer Care Agent - Customer Experience

Job overview

The Customer Care Agent is an onsite role based in Warroad, MN, serving as the primary contact for dealer and customer inquiries. Compensation is $23.00 - $29.00 per hour, and this role is central to the company's customer experience strategy by providing empathetic support and training on order management systems. This role exists to build trust and relationships with customers by resolving warranty concerns and guiding users through product specifications. It contributes to the team's goals by ensuring seamless interactions and facilitating successful dealer onboarding.

What you'll do

• Serve as primary contact for phone, email, and chat
• educate dealers on Order Management software
• resolve warranty concerns
• support dealer onboarding
• maintain customer relationships.

What we're looking for

Skills & competencies

full-time

day shift

warroad mn

marvin

customer service

salesforce

warranty

manufacturing

onsite

$23-$29/hr

no on-call

relocation assistance

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid holidays, paid parental leave, 401(k) match, $300 annual wellbeing account, Better Living Day, profit sharing, Brighter Days Fund.

Why this role

$1,500 sign-on bonus; relocation assistance provided.

About the employer

Marvin is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.