Front Desk Agent — Hilton Garden Inn and Home2 Suites

Job overview

The Front Desk Agent — Hilton Garden Inn and Home2 Suites role is onsite in Anaheim, CA. The posting lists pay of $18 per hour. The role supports guest stays at the hotels by providing a welcoming first point of contact and helping guests have a pleasant experience. The agent handles check-in and check-out, reservations, payments, guest questions, and service concerns. The role also coordinates with housekeeping, maintains guest and payment records, and assists with laundry or public-area upkeep during slower periods.

What you'll do

• Perform check-in and check-out
• manage online and phone reservations
• process payments and verify credit card information
• register guests and assign rooms
• provide information about hotel services and policies
• respond to guest concerns
• coordinate with housekeeping
• confirm group reservations and coordinate VIP services
• maintain records
• assist with laundry and public-area cleaning during slower periods.

What we're looking for

Skills & competencies

front desk agent

hotel guest services

hilton garden inn

home2 suites

check-in and check-out

reservations

anaheim ca

nara hotels

$18/hr

full-time

customer service

opera

roomkeypms

Work arrangement

• Weekend coverage required

Why this role

Previous hotel front desk, receptionist, or similar customer-facing experience is sought; hotel systems such as Opera or RoomKeyPMS are mentioned. Flexible availability is preferred.

About the employer

Nara Hotels, Inc. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.