Customer Retention Specialist – State Farm Agent Team Member

Job overview

The Customer Retention Specialist – State Farm Agent Team Member role is in-office in Cuyahoga Falls, OH. Compensation is $45,000–$65,000 per year. The role supports the Meghan MacDonald State Farm Agency's existing clients and in-book growth goals. The specialist manages renewals, policy changes, and service requests while identifying coverage gaps and recommending additional protection through needs-based customer conversations.

What you'll do

• Communicate with existing customers about renewals, coverage questions, and policy updates
• provide service during billing, policy, and claims-related conversations
• conduct account reviews
• assist with endorsements and changes
• identify coverage gaps and recommend products
• meet monthly in-book sales goals
• document interactions and follow-up
• and collaborate with the team.

What we're looking for

Skills & competencies

customer retention specialist

insurance

client service

policy renewals

coverage reviews

in-book sales

customer retention

cuyahoga falls oh

state farm agent

$45k–$65k

property and casualty license

life and health license

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonus, competitive salary plus commission and performance incentives, paid time off, training and development, advancement opportunities, and licensing guidance and support.

Why this role

Property and Casualty and Life and Health licenses are required; candidates without a Property and Casualty license must obtain it before starting. The posting offers licensing guidance and support.

About the employer

Meghan Macdonald - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.