Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Anaheim, CA, with a Monday–Friday schedule from 8:00 AM to 6:00 PM. Compensation is $18–$18.50 per hour. ViaPlus is a mobility company specializing in intelligent transportation systems and revenue and services management solutions for transportation; the posting describes its work as supporting a positive mobility experience. The representative handles routine and non-routine customer calls, responds to walk-in customers, provides product and service information, updates account records, and resolves service problems. The role supports customer needs while meeting established productivity, schedule-adherence, and quality standards.

What you'll do

• Promote positive customer relations
• answer 100+ routine and non-routine customer calls daily
• learn the database
• communicate across organizational levels
• suggest workflow improvements
• meet productivity, schedule-adherence, and quality standards
• assess customer needs
• provide product and service information
• update customer records
• follow communication procedures
• resolve service problems and follow up
• provide face-to-face service to walk-in customers.

What we're looking for

Skills & competencies

customer service representative

customer calls

walk-in customer service

account records

service problem resolution

transportation services

intelligent transportation systems

anaheim ca

viaplus by vinci highways

monday–friday

8:00 am–6:00 pm

$18–$18.50 per hour

high school diploma or ged

spanish bilingual a plus

Work arrangement

• Weekend coverage required

Why this role

The posting specifies onsite work in Anaheim and Monday–Friday, 8:00 AM–6:00 PM; a high school diploma or GED is listed, and Spanish bilingual ability is a plus.

About the employer

ViaPlus by VINCI Highways is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.