Front Office Manager

Job overview

The Front Office Manager role is onsite in Newport, RI. Compensation is not specified. The role supports guest services at The Vanderbilt, a 33-room luxury resort in downtown Newport and part of Auberge Collection.

What you'll do

• Oversee, mentor, and lead front office team members throughout the guest journey from pre-arrival through checkout and follow-up
• coordinate with the Director of Rooms and other guest services leaders to support hotel operations
• use tools for timely, personalized guest communications and train team members to do the same
• promote consistent service and guest satisfaction
• train newly hired team members
• work to improve guest and team member satisfaction and the department’s financial performance.

What we're looking for

Skills & competencies

front office manager

newport ri

the vanderbilt

hotel operations

luxury resort

guest services

front office leadership

guest experience

team training

guest communications

director of rooms

auberge collection

Work arrangement

• Weekend coverage required

Why this role

The Vanderbilt is a restored historic mansion operating as a 33-room luxury resort with dining, spa, fitness, and guest experiences.

About the employer

The Vanderbilt is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.