Technical Success Manager

Job overview

The Technical Success Manager is an onsite role based in Holmdel, NJ, with an annual salary range of $73,000 to $83,000. This position supports the Customer Success team at iCIMS by ensuring clients achieve measurable value from the Talent Cloud platform. This role exists to act as a trusted technical advisor, driving platform adoption and optimizing configurations for enterprise customers. The manager collaborates with cross-functional teams to mitigate risk, demonstrate ROI, and facilitate technical integrations.

What you'll do

• Maintain Success Plans and lead Outcome Reviews for assigned customers.
• Perform adoption audits and monitor account health.
• Provide guidance on HRIS integrations and APIs.
• Serve as a technical advocate during product escalations.

What we're looking for

Skills & competencies

full-time

day shift

holmdel nj

icims

saas

technical success

api

hr tech

customer advocacy

account management

$73k-$83k

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), parental leave, and tuition reimbursement.

Why this role

Focus on SaaS architecture, API integrations, and enterprise-level customer success.

About the employer

iCIMS is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.