Customer Service Manager, Airport Customer Experience

Job overview

The Customer Service Manager, Airport Customer Experience is an onsite role based in St. Paul, MN. The salary range for this position is $51,000 to $86,500 per year, supporting the Hubs & Gateways or Stations Team within the Customer Experience Division. This role exists to ensure a high-performing operation by leading, engaging, coaching, and developing frontline team members. It focuses on creating a safe, reliable operation while delivering an elevated customer experience.

What you'll do

• Drives operational excellence and leads airport teams.
• Coaches and mentors frontline team members in skill development and company culture.
• Establishes effective relationships with internal and external customers.
• Assesses operational conditions to ensure scorecard metrics are fulfilled.
• Collaborates across departments to ensure essential needs are met for a safe, efficient operation.

What we're looking for

Skills & competencies

full-time

rotating shifts

st. paul mn

american airlines

customer service manager

airport operations

leadership

customer experience

$51k-$86.5k

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Travel perks, health/dental/vision benefits, wellness programs, 401(k) program, employee assistance program, and various discounts.

Why this role

Focuses on frontline leadership and operational performance in a hub or station environment.

About the employer

American Airlines is hiring for this role. Industry: Other Airport Operations. Sector: 48.