Bilingual Healthcare Self-Pay & Customer Service Representative

Job overview

The Bilingual Healthcare Self-Pay & Customer Service Representative role is listed in Chicago, IL; the posting says hybrid or onsite options may vary by organizational policy. Compensation is not specified. The role supports the Single Billing Office (SBO), reporting to the SBO Manager and Director. The representative handles patient billing inquiries and self-pay collections while maintaining regulatory compliance and a patient-focused approach. The role contributes to accurate account resolution through calls, payment plans, insurance follow-up, and documentation in billing systems.

What you'll do

• Respond to patient billing inquiries by phone, email, and writing
• explain coverage, balances, and payment options
• follow up on self-pay balances
• set up and manage payment plans
• negotiate discounts and settlements within department guidelines
• process payments and returned mail
• resubmit claims and review accounts
• use billing systems to research and manage accounts.

What we're looking for

Skills & competencies

bilingual healthcare representative

self-pay collections

patient billing

customer service

payment plans

healthcare billing

epic

hipaa

chicago il

wolcott wood and taylor

monday–friday

8-hour shifts

Work arrangement

• Weekend coverage required

Why this role

Bilingual ability is required by the job title and posting; Spanish-speaking ability is described in the qualifications as a plus. Requires a high school diploma or GED and 2–4 years of medical billing, collections, or healthcare customer service experience.

About the employer

Wolcott, Wood and Taylor Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.