Customer Success Manager I

Job overview

The Customer Success Manager I role is hybrid, with the listing identifying Saint Louis, MO; the posting also describes the base salary range across US locations. Base salary is $80,000–$100,000 per year, plus variable compensation. The role supports OpenSpace customers using its AI-powered visual intelligence platform for construction projects. The manager drives adoption, satisfaction, and retention across mid-market and enterprise accounts through onboarding, training, proactive communication, and day-to-day partnership. By monitoring account health, surfacing risks and expansion opportunities, and coordinating with internal teams, the role helps customers realize value and achieve business outcomes.

What you'll do

• Serve as the primary post-sales contact for a portfolio of mid-market and enterprise accounts
• build relationships with operational and project stakeholders
• deliver onboarding refreshers, usage reviews, and tailored training
• monitor account health and usage trends
• understand customer workflows and recommend best practices
• surface expansion and retention risks
• support renewals with usage insights and documentation
• maintain customer records and KPI tracking
• travel to customer sites and offices up to 25%
• partner with Sales, Product, and Marketing.

What we're looking for

Skills & competencies

customer success manager i

saint louis mo

openspace

hybrid

b2b saas

customer onboarding

product adoption

account retention

customer training

construction technology

salesforce

up to 25% travel

$80k–$100k base

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity awards
• 401(k) match
• region-specific health and wellness benefits.

Why this role

Supports an AI-powered visual intelligence platform used by construction teams; travel to customer jobsites and offices averages up to 25%.

About the employer

OpenSpace is hiring for this role. Industry: Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers. Sector: 51.