Support Specialist

Job overview

The Support Specialist role is hybrid in Lewisville, TX. Compensation is not specified. Bright Thinker supports schools and customers with digital products and business platforms. The specialist provides internal technology support and helps administer, integrate, and optimize business applications. The role troubleshoots user and system issues, supports Shopify operations and school technology onboarding, coordinates vendor assistance, and contributes to software and process improvement projects.

What you'll do

• Provide Tier 1 and Tier 2 employee support
• troubleshoot hardware, software, and peripherals
• manage accounts and access
• document requests and resolutions
• support Shopify storefront operations
• assist with business software integrations
• monitor synchronization issues
• coordinate vendor tickets
• support school onboarding and LMS access
• participate in technology projects and testing.

What we're looking for

Skills & competencies

support specialist

lewisville tx

bright thinker

hybrid

technical support

tier 1 support

tier 2 support

shopify

salesforce

business software integrations

systems administration

school technology support

lms

process automation

Work arrangement

• Weekend coverage required

Why this role

The XML identifies the position as hybrid and names platforms including Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, and Agilix Buzz.

About the employer

Bright Thinker Inc is hiring for this role. Industry: Educational Support Services. Sector: 61.