Customer Service Representative – Insurance

Job overview

The Customer Service Representative – Insurance role is onsite in McDonough, GA; compensation is $10.50–$15 per hour. The position supports an Allstate Insurance Agency by assisting customers with policy and claims questions. The representative handles inquiries and service requests, resolves issues, and maintains accurate interaction records. The role contributes to customer satisfaction and effective policy servicing through clear communication and collaboration with the team.

What you'll do

• Respond to customer inquiries by phone, email, and chat
• provide information about policies, coverage, and claims
• assist with renewals, changes, and cancellations
• resolve complaints
• maintain accurate customer records
• collaborate with team members and stay current on products and services.

What we're looking for

Skills & competencies

customer service representative

insurance

policy service

claims support

mcdonough ga

allstate insurance agency

$10.50–$15/hr

customer inquiries

microsoft office

georgia insurance license

training and development

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and development
• opportunity for advancement.

Why this role

Requires at least one year of insurance customer service experience and an active Georgia insurance license or willingness to obtain a non-resident license within 90 days.

About the employer

Allstate Insurance Agency - Jo Armstrong is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.