Client Success Partner, Americas

Job overview

The Client Success Partner, Americas role is hybrid in New York, NY, with an expectation of 2–3 days in the office per week. The stated salary range is $180,000–$230,000. Fenergo builds client lifecycle management software that helps financial institutions address compliance and financial crime. The role owns post-sale client relationships and success across retention, adoption, value realization, and growth. It coordinates internal teams around client outcomes, identifies risks and expansion opportunities, and provides evidence of delivered value to support renewals and improve the client experience.

What you'll do

• Own post-sale success for a portfolio of clients through live success plans tied to business outcomes and return on investment
• lead client governance and strategic reviews
• monitor client health, sentiment, adoption, and risks
• coordinate with account teams to address churn risks
• support product and use-case questions and manage escalations with Product and Support
• provide value evidence for renewals
• coordinate Sales, Product, Delivery, Support, and Partners
• relay customer insights
• identify expansion opportunities
• report client-health metrics.

What we're looking for

Skills & competencies

client success partner

customer success

financial technology

saas

client lifecycle management

kyc

aml

retention

adoption

renewals

new york ny

fenergo

salary $180,000–$230,000

hybrid 2–3 office days

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• annual leave plus three company days
• work-from-home setup allowance
• flexible working hours
• training and career development.

Why this role

The posting describes this as an internal mobility path for people already working in client-facing, product-fluent roles. Benefits include health insurance, annual leave plus three company days, work-from-home setup allowance, flexible hours, training, and career development.

About the employer

Fenergo is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.