Service Center Technician IV Lead

Job overview

The Service Center Technician IV Lead role is listed in Albuquerque, NM. The work arrangement is not specified. Compensation is $85,000–$94,000 per year. The lead supports the Department of the Interior / Indian Affairs user community through Wichita Tribal Enterprises’ Service Center operations. The role provides advanced Tier III/IV technical support and operational leadership, helping resolve complex IT issues and guide Service Center technicians. It supports reliable service delivery through escalation management, team coordination, performance monitoring, process improvement, and compliance with federal cybersecurity requirements.

What you'll do

• Provide advanced Tier III/IV support for complex incidents and service requests
• troubleshoot hardware, software, operating systems, and network issues
• serve as an escalation resource
• coordinate with technical teams
• mentor and guide technicians
• help prioritize assignments and track requests
• monitor service delivery and SLAs
• maintain operational reports and documentation
• support asset tracking, process improvement, and cybersecurity compliance.

What we're looking for

Skills & competencies

service center technician iv lead

albuquerque nm

wichita tribal enterprise

$85k–$94k

tier iii/iv support

it service center

windows

lan/wan

technical leadership

federal it

u.s. citizenship required

security clearance eligible

Work arrangement

• Weekend coverage required

Why this role

Senior technical leadership role supporting a federal user community; requires U.S. citizenship and ability to obtain and maintain the government security clearance required by the contract.

About the employer

Wichita Tribal Enterprise is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.