Shelter Support Staff — Part-Time

Job overview

The Shelter Support Staff role is onsite in New Bedford, MA, and is part-time, with evening, weekend, and overnight awake shifts available. Base pay is $19 per hour, plus evening and weekend differentials. The Women's Center provides trauma-informed, client-centered support and advocacy for survivors and families affected by domestic violence and sexual assault. The role helps maintain a safe, welcoming emergency shelter through building and camera monitoring, resident check-ins, hotline and phone responses, and accurate shift documentation. Staff follow confidentiality and emergency procedures and communicate important information to incoming staff and supervisors; this is not a counseling, case management, or personal-care position.

What you'll do

• Monitor security cameras and building grounds
• log residents' comings and goings
• conduct hourly shelter walk-throughs
• answer the 24-hour hotline and general calls with supportive responses and referrals according to agency guidelines
• welcome residents and children
• follow safety, confidentiality, and emergency procedures
• document shift activity
• communicate with incoming staff and supervisors.

What we're looking for

Skills & competencies

shelter support staff

part-time

the women's center

domestic violence services

sexual assault services

emergency shelter

new bedford ma

$19/hr base pay

evening differentials

weekend differentials

overnight awake shifts

paid training

hotline response

spanish a plus

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training in trauma-informed care, hotline response, and shelter safety procedures
• flexible part-time schedule
• opportunities for extra hours.

Why this role

Part-time entry-level role; fully in person; available shifts include Saturday 3pm–11pm, Sunday 7am–3pm or 3pm–11pm, and Monday–Thursday 11pm–7am awake shifts; paid training; Spanish proficiency is a strong plus.

About the employer

The Women's Center Massachusetts is hiring for this role. Industry: Temporary Shelters. Sector: 62.