Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Taft, CA. Compensation is $46,000–$62,000 per year in expected total compensation when performance goals are met. Julie Franks State Farm describes a supportive professional office with training and ongoing development. The representative handles policy and billing questions, coverage changes, claims follow-up, and policy reviews. Accurate records and proactive service help customers understand their coverage and support loyalty and retention.

What you'll do

• Conduct policy reviews
• follow up on claims, renewals, and service updates
• maintain accurate customer records
• handle policy questions, billing inquiries, and coverage changes
• resolve service issues
• identify coverage gaps and service needs during reviews.

What we're looking for

Skills & competencies

customer service

insurance service

policy reviews

claims follow-up

billing inquiries

coverage changes

taft ca

julie franks state farm

$46k–$62k/year

property and casualty license

simple ira match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary plus performance-based commission
• SIMPLE IRA with employer match
• life insurance
• disability insurance
• paid vacation, sick, and personal days
• paid company holidays.

Why this role

No prior insurance experience is required; the role includes training and development, and the employee must be willing to obtain the required Property and Casualty license.

About the employer

Julie Franks State Farm is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.