Front Desk Manager

Job overview

The Front Desk Manager role is onsite at Marriott Chicago Northwest in Hoffman Estates, IL; the listed salary range is $45,000–$75,000 per year. The manager leads the hotel's Front Office team and supports guest service and hotel operations. The role oversees front desk operations, staff development, guest concerns, room assignments, and front-office records to maintain service quality and efficient hotel operations.

What you'll do

• Oversee daily front desk operations
• supervise, train, coach, and evaluate staff
• manage check-in and check-out
• address guest concerns and requests
• create staff schedules
• coordinate with hotel departments
• monitor room availability and occupancy
• support revenue optimization
• and review reports, cash, transactions, and billing.

What we're looking for

Skills & competencies

front desk manager

hotel operations

guest services

front office

staff scheduling

guest relations

hoffman estates il

chicago marriott northwest

$45k–$75k/year

onsite

weekend and holiday schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus opportunities, health, dental, and vision insurance, PTO, paid holidays, 401(k), professional development, training, and career advancement opportunities.

Why this role

Requires at least two years of hotel front desk supervisory or manager experience. The schedule is flexible and may include mornings, evenings, weekends, and holidays.

About the employer

Chicago Marriott Northwest is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.