IT Help Desk Support Engineer

Job overview

IT Help Desk Support Engineer is an onsite, full-time position in East Syracuse, NY; compensation is not specified. The Garam Group emphasizes customer service and a supportive, team-oriented work environment. The engineer handles incoming technical support requests and helps clients resolve issues by managing ticket queues, providing phone support, and maintaining client systems. The role also supports endpoint management, device setup, monitoring, and client projects.

What you'll do

• Manage support tickets in Autotask
• manage endpoints using Autotask Endpoint Management, including remote support, monitoring, and reporting
• monitor backups
• build workstations and laptops
• configure and assist with phone deployments
• manage antivirus systems
• provide behind-the-scenes client support and onsite assistance for large office moves or configurations
• and participate in an on-call rotation.

What we're looking for

Skills & competencies

it help desk support engineer

east syracuse ny

the garam group

technical support

help desk

autotask

endpoint management

remote support

workstation builds

on-call rotation

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, dental insurance, long-term disability insurance, and a retirement account.

Why this role

The posting welcomes practical experience in place of certifications and says the company is willing to train candidates with the ability and capacity to join the team.

About the employer

The Garam Group is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.