Service Advisor

Job overview

The Service Advisor role is onsite in Maumee, OH. Compensation is not specified. The advisor is the primary customer contact for service and repair work at Charlie’s Dodge Chrysler Jeep Ram. The role helps customers understand recommended repairs, stay informed about service progress, and receive a satisfactory experience. Accurate complaint documentation and repair orders support communication between customers and the service department.

What you'll do

• Serve as the primary customer contact
• recommend necessary services and repairs
• communicate service status and changes
• work with service contract and insurance companies for repair authorization
• maintain customer satisfaction
• road-test vehicles with customers to verify complaints
• document complaints and finalize repair orders
• handle 13–15 repair orders per day.

What we're looking for

Skills & competencies

service advisor

maumee oh

charlie's dodge chrysler jeep ram

automotive service

customer service

repair recommendations

repair orders

vehicle road tests

dealertrack dms

health benefits

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary package, comprehensive health benefits, and a welcoming team environment.

Why this role

At least three years of Service Advisor experience is required; DealerTrack DMS experience is a plus.

About the employer

Charlie's Dodge Chrysler Jeep Ram is hiring for this role. Industry: Used Car Dealers. Sector: 44.