Client Relationship Manager

Job overview

The Client Relationship Manager role is based in Macomb, IL, with regular virtual and onsite client meetings and periodic in-person visits. Compensation is not specified. TimbukTech supports small businesses in central Illinois by aligning IT services with their business goals. The role exists to serve as the primary advocate for assigned clients, understand their priorities, and keep technology services aligned with business needs. It connects clients with the technical team and helps deliver coordinated support and recommendations.

What you'll do

• Serve as the primary contact for assigned local clients
• communicate regularly and advocate for client needs
• hold meetings to discuss business priorities and create tailored IT strategies
• lead quarterly reviews
• coordinate with sales engineers and technical experts
• present hardware, software, security, and cloud recommendations
• visit clients periodically
• network at local events and Chamber meetings
• track client activity in the CRM
• collaborate with the team to improve service.

What we're looking for

Skills & competencies

client relationship manager

account management

small business clients

it services

client advocacy

quarterly reviews

crm

client visits

macomb il

timbuktech

central illinois

training provided

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• retirement plan with company match
• paid time off
• professional development and on-the-job training.

Why this role

No deep technical expertise is required; the company provides training and technical-team support. Local travel to clients is required, and candidates must live in or very near Washington, Illinois.

About the employer

TimbukTech Inc is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.