Hotel Front Desk Associate

Job overview

The Hotel Front Desk Associate role is an onsite full-time position in Lake Placid, NY; pay is $18.50–$19.50 per hour. The associate supports guest service at Cambria Hotel Lake Placid — Lakeside Resort. As a first point of contact, the associate welcomes guests, manages reservations and payments, and responds to questions and concerns. Coordination with housekeeping, maintenance, and other departments helps provide a smooth and positive guest stay.

What you'll do

• Greet and check guests in and out
• provide property and local-area information
• handle inquiries and requests
• manage calls and emails
• process reservations and changes
• collect payments and deposits
• resolve or escalate complaints
• maintain the front desk and lobby
• monitor for suspicious activity
• assist with administrative records and reports
• collaborate with other departments.

What we're looking for

Skills & competencies

hotel front desk associate

full-time

lake placid ny

cambria hotel

guest reception

reservations

check-in and checkout

customer service

cash handling

hotel operations

weekend and holiday availability

$18.50–$19.50/hr

Work arrangement

• Weekend coverage required

Why this role

The posting says prior customer-service or front-desk experience is preferred but not required and that the employer is willing to train. Flexible hours, including weekends and holidays, are required because the front desk operates 24/7.

About the employer

Cambria Hotel Lake Placid is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.