Call Center Service Agent – Part-Time

Job overview

Call Center Service Agent – Part-Time is an onsite role in Tucson, AZ. Compensation is not specified. The agent supports Evergreen Cemetery, which serves Tucson families with guidance and care while honoring and remembering loved ones. The role provides compassionate assistance to callers after a loss by answering questions, sharing service information and pricing, scheduling appointments, routing calls, and explaining next steps to families.

What you'll do

• Answer incoming calls and route them to the correct department
• handle inquiries, complaints, and issues
• provide pricing and schedule appointments
• manage the service and appointment calendar
• guide families through next steps after a passing.

What we're looking for

Skills & competencies

call center service agent

part-time

tucson az

northstar memorial group

evergreen cemetery

customer service

family support

appointment scheduling

service information

call routing

memorial services

Work arrangement

• Weekend coverage required

Why this role

Requires at least one year of customer service experience, a high school diploma or equivalent, and basic computer knowledge.

About the employer

Northstar Memorial Group is hiring for this role. Industry: Cemeteries and Crematories. Sector: 81.