Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative is an onsite role in New City, NY. The posting lists annual pay of $35,000–$40,000. The position supports customer accounts at Stern Agency Inc. The representative handles incoming calls, identifies customer needs, provides accurate information, and resolves account issues. The role maintains customer records and follows up on complaints to support service standards and customer satisfaction.

What you'll do

• Manage incoming calls
• assess customer needs
• communicate with customer accounts
• provide accurate and complete information using appropriate tools
• meet customer service targets and call-handling quotas
• resolve complaints and follow up
• maintain interaction records, process accounts, and file documents
• follow communication procedures and policies.

What we're looking for

Skills & competencies

insurance customer service representative

customer service

incoming calls

account support

claims and billing inquiries

problem solving

customer records

new city ny

stern agency inc

$35,000–$40,000 per year

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school degree and describes customer support experience, phone handling, active listening, communication, and time-management skills.

About the employer

Stern Agency Inc is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.