Senior Business Systems Analyst – Salesforce Product Owner

Job overview

The Senior Business Systems Analyst – Salesforce Product Owner role is onsite in Fort Lauderdale, FL. Compensation is not specified. Hotwire Communications provides fiber-network services, and its Salesforce platform supports sales, service delivery, and customer-care operations. The role owns the Salesforce platform roadmap, backlog, and release calendar while translating business needs into requirements and user stories. It supports operational excellence and customer experience by improving workflows, integrations, platform governance, and measurement of customer and system outcomes.

What you'll do

• Own the Salesforce roadmap, backlog, and release calendar
• translate ideas into designs, epics, user stories, and acceptance criteria
• define project scope and requirements
• coordinate internal teams and vendors
• map customer journeys and business processes
• specify integrations and process improvements
• define and oversee user and system acceptance testing
• identify automation opportunities
• maintain documentation and governance
• track platform health and customer-experience metrics.

What we're looking for

Skills & competencies

senior business systems analyst

salesforce product owner

sales cloud

service cloud

communications cloud

cpq

business analysis

customer experience

fort lauderdale fl

hotwire communications

Work arrangement

• Weekend coverage required

Why this role

The role combines product ownership and senior business analysis across Sales Cloud, Service Cloud, Communications Cloud/Vlocity, and CPQ.

About the employer

Hotwire Communications is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.