Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in Howell, MI, with a stated base salary of $30,000–$50,000 per year based on experience. Cullen Hayes State Farm Insurance serves individuals, families, and businesses in Howell and surrounding areas, helping them find coverage for their needs. This role supports agency clients and the sales team by answering policy questions, providing account assistance, and maintaining service throughout client relationships. It also helps keep client records organized, follows up as needed, and supports agency activity through outbound calls and referrals.

What you'll do

• Provide customer service to agency clients
• make outbound calls to assist clients and support agency activity
• assist the sales team with service-related tasks
• generate referrals and encourage online reviews
• maintain organized client records and follow up when needed.

What we're looking for

Skills & competencies

insurance customer service

customer support

policy questions

account support

outbound calls

sales team support

client records

referrals

howell mi

cullen hayes state farm insurance

$30k–$50k/year

paid time off

paid holidays

mentorship

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, paid holidays, paid sick leave, monthly benefits stipend, hands-on training, mentorship, career growth opportunities, licensing assistance, and professional development.

Why this role

Hands-on training and mentorship, a monthly benefits stipend, and potential advancement to sales or office management roles.

About the employer

Cullen Hayes State Farm Insurance is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.