Collections Agent — Full-Time

Job overview

The Collections Agent — Full-Time role is listed in Savannah, GA. Compensation is $13.21–$16.45 per hour. MCI provides customer experience and business process outsourcing services through contact centers. The agent contacts customers about past-due consumer accounts, understands their circumstances, and negotiates appropriate payment arrangements using ethical recovery practices. The role works toward account resolution and monthly recovery goals while maintaining professional customer relationships and following program policies.

What you'll do

• Make inbound and outbound calls about open customer accounts
• locate and communicate with appropriate parties
• identify payment options
• negotiate arrangements professionally
• address concerns and objections
• follow scripts, policies, and ethical recovery practices
• meet monthly performance and recovery goals
• attend required meetings and training.

What we're looking for

Skills & competencies

collections agent

full-time

savannah ga

customer accounts

inbound calls

outbound calls

payment arrangements

ethical recovery

contact center

paid training

mci careers

$13.21–$16.45/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid on-the-job training.

Why this role

Paid on-the-job training is provided; prior contact center, customer service, technical support, sales, or back-office support experience is required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.