Patient Access Representative

Job overview

The Patient Access Representative is an onsite role based in Toms River, NJ. Compensation is not specified for this full-time position, which supports the administrative operations of JAG Physical Therapy. This role is critical for ensuring the seamless operation of the healthcare environment, the delivery of quality patient care, and world-class customer service. Responsibilities include greeting and assisting patients, managing appointments, maintaining accurate records, and providing essential administrative support, including insurance authorizations.

What you'll do

• Greeting patients and other visitors in the medical office.
• Answer patient questions and provide assistance and directions when necessary.
• Field all phone calls that arrive using our general office number.
• Utilize medical office software to schedule new and follow-up appointments for patients.
• Register new patients and update necessary records.
• Distribute forms and paperwork to patients to ensure that required fields are completed appropriately.
• Daily collection of patient financial responsibility.
• Maintain confidentiality of all patient records.
• Completing and tracking insurance verifications, authorizations, and referrals.
• Knowledge of Workers’ Compensation and Auto claim submissions.

What we're looking for

Skills & competencies

full-time

day shift

toms river nj

jag physical therapy

patient access

medical receptionist

administrative

healthcare

customer service

no travel

weekend required

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive pay, support for ongoing education and training, opportunities for advanced growth, provided uniforms, health, dental, and vision benefits, HSA options, $10,000 term life insurance, up to 3 weeks PTO, 401(k) with company match, tuition discounts.

About the employer

JAG Physical Therapy is hiring for this role. Industry: Offices of Physical, Occupational and Speech Therapists, and Audiologists. Sector: 62.