Call Center Representative (Hybrid)

Job overview

The Call Center Representative (Hybrid) role is an onsite-to-hybrid position based in Pensacola, FL. Compensation is not specified for this role, which supports the Jitsu delivery operations team by ensuring high-quality service for recipients, clients, and drivers. This role serves as the primary point of contact for delivery support, managing inquiries and coordinating with drivers to ensure timely and efficient service. The representative is responsible for maintaining professional communication, resolving issues, and contributing to overall delivery excellence.

What you'll do

• Displaying and maintaining a courteous, professional and empathetic attitude toward all customers, drivers and clients.
• Responding to customers, drivers, and client inquiries and requests via all communication channels: telephone, email, Slack, and chat in a timely fashion.
• Escalating inquiries and requests, as necessary, to the appropriate department or individual to ensure all concerns are efficiently addressed and resolved.
• Initiating outbound correspondence or calls to provide follow-up information to customers, drivers, and clients.
• Actively participating in process improvement projects and supporting other team members and departments as assigned.
• Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations.
• Communicate specific instructions to drivers in the field regarding pick-ups and drop-offs.
• Documenting interactions, transactions, comments, and complaints handled throughout the workday.

What we're looking for

Skills & competencies

full-time

day shift

pensacola fl

hybrid

customer support

call center

temp-to-hire

no degree required

onsite

entry level

Work arrangement

• Weekend coverage required

Benefits & perks

• Company laptop provided after 6 months

Why this role

Temp to hire and promotion opportunities available; hybrid work offered for strong performers; bilingual Spanish/English preferred.

About the employer

Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.