Insurance Customer Service Manager

Job overview

The Insurance Customer Service Manager role is in person in Houston, TX, with a Monday–Friday schedule and no weekends stated. Compensation is $45,000–$60,000 per year. Benchmark Insurance Group of Texas identifies customer retention and courteous, professional service as priorities. The role handles customer service requests and policyholder transactions, using clear communication and problem-solving to resolve inquiries, route escalations, and support service levels and customer satisfaction.

What you'll do

• Respond to inbound customer calls
• build rapport and listen to requests
• process mail and department email
• escalate accounts when needed
• process policyholder transactions accurately
• explain transaction impacts on premiums
• manage time to meet service levels
• maintain knowledge of procedures, systems, and carrier websites.

What we're looking for

Skills & competencies

insurance customer service

customer service manager

property and casualty

policyholder transactions

customer retention

houston tx

benchmark insurance group

$45k–$60k

monday–friday

no weekends

pto

health insurance

Benefits & perks

• Paid time off after the 90-day probationary period, up to eight paid holidays, healthcare coverage after the probationary period, bonus and commission structure, dental, health, and vision insurance, and flexible scheduling.

Why this role

A Property and Casualty insurance license is required or must be obtained within the 60-day probation period; the posting requires at least five years of insurance customer-service experience.

About the employer

Benchmark Insurance Group & Rise Group is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.