Mid-Market Account Manager

Job overview

The Mid-Market Account Manager role is hybrid, with onsite expectations three days per week, Tuesday through Thursday, at Freshworks’ Downtown Boston, MA office. The annual base salary range is $100,000–$140,000, with eligibility for variable compensation; bonus or equity may also be available. Freshworks builds service software for customer and employee experiences. The account manager grows a portfolio of existing mid-market customers by driving renewals, upsells, and cross-sells, identifying new use cases, and leading sales opportunities through close. The role builds trusted customer relationships and partners across teams to help customers realize value while supporting revenue targets.

What you'll do

• Own a portfolio of mid-market customers and drive revenue through renewals, upsells, and cross-sells
• identify new use cases and expansion opportunities
• build relationships with decision-makers and executives
• lead discovery, sales conversations, business cases, negotiations, and deal closing
• maintain an expansion pipeline and forecast
• partner with Customer Success, Marketing, Product, and other teams
• travel as needed to strengthen customer relationships.

What we're looking for

Skills & competencies

mid-market account manager

account management

saas sales

customer renewals

upselling

cross-selling

pipeline management

hybrid

boston ma

tuesday–thursday onsite

$100k–$140k base

freshworks

Work arrangement

• Weekend coverage required

Benefits & perks

• Variable compensation eligibility
• bonus or equity may be available.

Why this role

Hybrid schedule requires onsite work Tuesday–Thursday. Requires 5+ years of experience in SaaS sales, account management, or solution-based selling. Travel is as needed.

About the employer

Freshworks is hiring for this role. Industry: Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology). Sector: 54.