Customer Relationship Service Representative

Job overview

The Customer Relationship Service Representative role is based in Asheville, North Carolina, and requires living within commuting distance for quarterly meetings. The posting lists a starting pay rate of $17.50 per hour and operating hours Monday through Friday, 7 a.m.–9 p.m., and Saturday, 9 a.m.–6 p.m. Percepta supports customer loyalty for client brands, including luxury automobile brands. The representative manages customer contacts from initial inquiry through resolution, using product knowledge, research, and support tools to provide accurate service. The role helps strengthen customer loyalty by resolving questions and issues, documenting interactions, and identifying recurring problems for leadership.

What you'll do

• Build rapport and anticipate customer needs
• answer and resolve inquiries, concerns, and technical questions
• use scripts, technology, job aids, and desktop tools
• maintain product and service knowledge
• recommend solutions for recurring problems
• partner with vendors when needed
• research and resolve billing or payment issues
• log contacts in Reveal CRM
• maintain accurate customer information and files
• use escalation resources and attend scheduled meetings and training.

What we're looking for

Skills & competencies

customer relationship service representative

customer support

customer service

automotive customers

technical support

billing support

reveal crm

asheville nc

percepta

$17.50/hour

monday–friday

saturday hours

quarterly asheville meetings

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• flexible spending and health savings accounts
• vacation and sick time
• paid holidays
• tuition reimbursement
• employee assistance program
• employee discounts
• training and development
• employee rewards program.

Why this role

The posting requires a high school diploma or equivalent, customer contact systems experience, and 1–2 years of experience in training, public relations, sales, marketing, or customer service. Phone support experience is preferred.

About the employer

Percepta is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.