Front Desk Supervisor

Job overview

The Front Desk Supervisor role is onsite in Rocky Mount, NC. Compensation is not specified. The position supports the Residence Inn and reports to the General Manager; StepStone Hospitality is a hotel management company focused on results for hotel owners, brand partners, guests, and employees. The supervisor oversees guest services operations, supports financial and operational performance, and develops employees to improve guest satisfaction. The role also manages reservations and helps maintain hotel operations when the General Manager is absent.

What you'll do

• Maintain guest service standards
• manage guest services revenues and expenses
• develop financial and operational plans
• supervise operations involving Engineering, Housekeeping, and Food and Beverage
• resolve problems in the General Manager’s absence
• develop employees
• manage reservations to support occupancy and average daily rate
• attend required meetings.

What we're looking for

Skills & competencies

front desk supervisor

hotel operations

guest services

guest satisfaction

reservations

revenue management

team development

residence inn

rocky mount nc

stepstone hospitality

full-time

hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental plan options
• basic life insurance
• voluntary short- and long-term disability
• hotel associate and friends and family discounts
• pet insurance options
• voluntary life, AD&D, critical illness, hospital indemnity, and accident coverage
• 401(k) match
• paid time off
• leadership training and mentorship
• Employee Assistance Program.

Why this role

Supports the Residence Inn in Rocky Mount and may oversee operations in the General Manager’s absence.

About the employer

StepStone Hospitality Inc. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.