Call Center Agent

Job overview

The Call Center Agent role is onsite in Chesapeake, VA. Pay is $17.50 per hour. notifyMD provides answering and customer service solutions to medical offices, property management companies, and professional firms. The agent handles incoming calls with friendly, professional, and empathetic service, accurately collecting and routing messages and entering caller information. The role supports client service quality by meeting adherence, call wrap-up, and quality assurance standards.

What you'll do

• Handle high-volume incoming calls
• collect, verify, and route message details to clients
• enter caller data accurately
• meet scheduled adherence, average call wrap-up, and quality assurance metrics.

What we're looking for

Skills & competencies

call center agent

customer service

incoming calls

message routing

data entry

paid training

chesapeake va

notifymd

$17.50 per hour

40 hours per week

10-hour shifts

weekend day required

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee stock ownership plan
• medical, dental, and vision insurance options
• 401(k) with employer match
• free life insurance
• paid time off
• legal assistance programs.

Why this role

No prior experience is necessary; complete paid training is provided from day one. The schedule is 40 hours per week in 10-hour shifts and requires one weekend day and holidays.

About the employer

notifyMD is hiring for this role. Industry: Telephone Answering Services. Sector: 56.