Customer Service Resolution Specialist

Job overview

The Customer Service Resolution Specialist role is onsite in Charleston, SC, with compensation not specified. The position supports MUSC Community Physicians’ Revenue Cycle cost center and serves as a liaison between departments and patient accounting staff. The specialist resolves patient billing concerns across assigned work queues and systems, including Epic, and helps address escalated account issues. Accurate, timely resolution and communication support patient service and the organization’s billing operations.

What you'll do

• Liaise between departments and patient accounting staff
• resolve billing issues including refunds, charge corrections, credit/debit memos, and payment reversals or reentries
• work assigned queues for risk management, correspondence, MyChart, financial counselor, and patient-generated concerns
• meet accuracy and department metrics
• identify process trends
• assist management with escalated accounts
• provide onsite patient counseling as business needs dictate.

What we're looking for

Skills & competencies

charleston sc

musc

customer service resolution specialist

patient billing

revenue cycle

epic

billing issues

patient accounts

mychart requests

refunds

charge corrections

40 hours weekly

Work arrangement

• Weekend coverage required

About the employer

MUSC is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.