Senior Lead of Strategic Operations

Job overview

The Senior Lead of Strategic Operations is a remote role; occasional onsite attendance may be required for meetings, training, operational needs, or leadership initiatives. The listing location is Las Vegas, NV. Compensation is not specified. The role oversees customer service, referral and authorization, care coordination, and claims operations at Primecare Benefits. This leader is responsible for improving operational performance and service standards across departments, ensuring timely processing and compliance while managing staff and maintaining productive labor relations.

What you'll do

• Oversee day-to-day care coordination and claims operations
• develop and implement strategies to improve efficiency, service levels, and performance
• monitor workflows and deadlines
• identify challenges and implement corrective action plans
• ensure compliance with company policies, HIPAA, and contractual requirements
• manage the Care Coordinator team in the call center
• ensure staffing and scheduling coverage
• monitor call metrics and quality
• and provide training, coaching, performance management, and operational support. Supervises approximately 10–15 employees, most of whom are union-represented.

What we're looking for

Skills & competencies

senior lead of strategic operations

remote

primecare benefits

care coordination

claims operations

call center

referral authorization

hipaa compliance

operational leadership

staff management

labor relations

Work arrangement

• Weekend coverage required

Why this role

Remote position with occasional onsite attendance; supervises approximately 10–15 employees and supports union labor relations.

About the employer

Primecare Benefits Inc. is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.